When you try to click the Join Online Meeting link in a meeting invitation in Skype for Business Online, you receive one of the following error messages in Microsoft Internet Explorer: Then, you can troubleshoot the issue by following the steps that are outlined here. If you don’t experience one of the symptoms that are listed in the following table, use the scoping table in the “Scope” section to narrow the problem to a specific kind of issue. The Lync Meeting join guided walkthrough and troubleshooter
Note Most of the issues can be resolved by following the Lync Meeting join guided walkthrough and troubleshooter that’s at the following Microsoft website:
Lync federation issue or external network issue User identity issue or provisioning issue
That is, the issue affects either a single user or multiple users, and the issue can be reproduced either on one computer or on multiple computers.įrom both inside and outside our organizationĬan’t join a Skype for Business Online meeting from a single computerĬan’t join a Skype for Business Online meeting from multiple computers Read the table as in the following example: Multiple users… (but not a single user) …from outside our organization…Can’t join a Skype for Business Online meeting from multiple computers: (is usually caused by) Lync federation issue or external network issue.īe aware that each column and each row are mutually exclusive. However, some categories may be outside the technical support boundaries of a Skype for Business Online support engineer. This table is provided to help scope the problem to a certain category. When you have the answers to these questions, see the following table to determine the kind of issue that you’re dealing with.
Before you start, ask yourself and any external users who are experiencing the issue the following questions: Let’s assume that you want to troubleshoot issues that occur when users try to join a Skype for Business Online (formerly Lync Online) meeting by using Lync 2010, Lync 2013, the Lync for Windows Store app, or Lync for Mac 2011. Below are the instructions provided by Microsoft: Microsoft has developed detailed instructions for IT administrators to diagnose the issues and fix the problems based on the root causes. With the many different types of endpoints and network configurations that organizations use, there can be different ways that users connect to their Skype for Business environment, and as such, different sources of issues when connecting.
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